No charges, if the pickup is cancelled more than 48 hours before the original pick up time. Cancellations must be via Email to 001AirportTaxis@gmail.com
If the pick up is cancelled between 47 and 24 hours before the original pick up time, 50% refund will be given.
If the pick up is cancelled less than 24 hours before the original pick up time, 0% refund will be given. The full quoted fare is payable.
If you do not receive an email from 001 Airport Taxis confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 07532 001 001 / 0800 193 0709.
You can cancel your bookings at anytime, however charges will apply as follows. Cancellation before 48 hours to the pickup time – Full Refund
Cancellations between 24 to 48 hours before pickup time – 50% refund will apply. Cancellations within 24 hours to pick up time or afterwards – No Refunds
All cancellations should be made via email only. Calls and voicemails will not qualify. If the passenger doesn’t show up for whatever reason, no refund will be issued.
Refunds will not be issued in the following circumstances:
No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
All other circumstances where a refund may be possible should be addressed directly with 001 Airport Taxis customer services.
No charges, if the Date and or Time of the pickup is changed more than 24 hours before the original pick up time.
If the pick up date and or time is changed between 6-12 hours before the original pick up time, an Amendment fee of 20% will apply.
Once a driver and vehicle has been allocated to a transfer, any late amendments will not be accepted in the last 6 hours before the pickup time.
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email / WhatsApp. All complaints must be submitted within 20 days of the event giving rise to the complaint.
Please note that we log all texts and WhatsApp messages in your booking for your protection.
